Service can extend the product value once more
What is the service? Briefly speaking, is to meet or exceed the expectations of customers and make the goods valuable or even more valuable. Product delivery is the beginning rather than the end of the trade, while following up services are the real beginning of the trade. Nowadays, in the multipolar word and with the globalization of the economy, competition among enterprises has gradually shifted from the product and price competition to competition for customers. Thus, from now on and even in the future, enterprises who has more customers, will have more market and survive longer among the intense competition. Protect the interests of clients is to ensure the fundamental interests of the enterprise. Therefore, all our company’s working aspects such as R&D, manufacturing, warehousing, transportation and so on are closely around the customers’ requirement.
As the saying goes, customer is God and quality is God's requirements. Always offer the best quality products and the most attentive customer service to customers is not only respect for customers but also respond for our own.
Gone "age management", "quality time", now has entered the "Time & speed" era. It is personalized era. Time and speed is the first one, the winner will be the one who has high efficiency. The company has spared no effort to establish a global brand for a long time. Furthermore, company has to promote innovation. From the three systems aspects of process reengineering, organizational optimization, system improvement to improve company continually. Besides, from product development to delivery, to assure that the quality is getting excellent, cycles are getting shorter and the delivery is getting punctual.
Comfort with customers’ dissatisfaction and complaints correctly
We deeply know how to handle customers’ dissatisfaction and complaint is the key to enhance the overall level of service of enterprises; customers’ dissatisfaction and complaints are core business areas for enterprises to contact with customers and even can decide whether enterprises can enter to a glorious era by enhancing customer service levels. Our company attaches great importance to the service personnel, team building all the time. Think things from customers’ angle thus can always deal with customers’ dissatisfaction and complaint effectively and punctually.
Find the customers’ potential needs in advance
In this society we only have off-season thought, no off-season market. If the east is not bright, the western will be bright. Anyway there is aways a party out of the sun. The need of the customers is always exist. There could be potential and dominant. Everybody can see its dominant. As for potential feature, when we provide services to customers, we can often find the potential customers’ needs from the customers’ external performance. Furthermore, when the products and markets connect at the same time, company also has grown with customers.
Improve the customer data files.
Customer resources have unusual significance for the development of the company and even related to company’s survival. In order to maximize customers’ resources value for long term, company need to pay much attention to sort and collect the information of customers. On the basis of full understanding of the customer information, deep development and services can be better provided to customers.
According to different districts that customers come from, the different end consumer habits, different values, identity differences and so on factors, provide different structures, different cost-effective products to customers and give them more experience and more choices.
Customer is always the first
Provide customers valuable products and attentive service from the actual needs of customers is very important. So that customers can always feel things are valuable, and even more valuable. All we are trying to do is concerning about every customer service comprehensively and timely, providing a broad, comprehensive and efficient service, allowing customers to experience the satisfaction of ubiquitous and trusted intimate feelings.
Through quality service, we can not only maintain the loyalty of customers, and more importantly, through old customers’ good comments and market promotion, we will develop more new customers. Through providing continuous quality service and improving the satisfaction of customers, company will expand the business all of the world.
The initial policy of the company is to provide a platform for employees to create value for society, to provide quality services to customers, to achieve win-win situation: the employees win, customers win, business wins. Our company will adhere to the category of innovation, technological innovation, standard winning continually, to make great efforts to keep the difference!